Follow Up Scripts Example:
You've just enrolled your new member (via in-person, phone, Skype, Google+, etc) and before you complete your time together you say:

 

"Some people think it can be a bit confusing and don't know what to do when their oils come in.  But I've taken all the confusion out it for you!  I am going to add you to my Essential Oils newsletter that provides you with short, easy to read/digest information on using the oils and helps introduce you to the YL Lifestyle in small steps.  You can unsubscribe anytime you'd like, but I always hear amazing feedback about these emails.  Also, I would like to schedule a (insert: "Hour to Empower" if you are using TriHarmony Success Training OR "Follow Up Appointment"). ​

 

Calculate for your new member when they should receive their product and schedule the appointment for about 2 or 3 days after that.  For example you say:

 

"Your Young Living order should get here in about 8 days (insert correct amount of days until their order gets to their shipping address.  If you don't know, call, email or "Live Chat" with YL Customer Care).  I'm going to send you a quick text to make sure you've received it.  Feel free to open it and log onto our Product User Website to learn how to use it right away.  I am also going to meet with you again to quickly go over everything and answer your personalized question too.  So let's meet on (insert date 3 days after their product should arrive) and we'll go over it again.  I'm also going to show you at that time the resources that I use and you can use, to balance your body and any other issues you or your friends or family may have." 

 

Make sure you have their cell phone number and that it is ok to text them.  Pull out your smart phone and ask if they are on Facebook and connect with them rigth then and there.  Some times people get busy and don't respond to phone calls or email message, but you adding Facebook is another form of contact and a great way of being an audience.  Now is the time you use your "Future Text" app .  Click Here to view Must Have Apps.  Schedule your follow up texts right then and there so you do not forget.  If your new member does not have or want to text, use email as a follow up.  Many email programs will allow you to set up a "future email" where you can type it all out now and schedule it to be sent at a future date and time.  



Set Your Text/email to say:

"Hi!  It's (insert your name).  I just wanted to follow up with you like I said I would.  Did you receive your order? I also want to confirm our appointment for (insert date and time) your "Hour to Empower."


Do you still have time with your prospect right after you enrolled them?  If so, take a moment and ask:

 

"Would you like to quickly see the Young Living site so you know how to track your order?  I also want to show you how you can change your password and information.  Do we still have time for that?" 

 

If they say yes, then sit them down in front of their computer and show them how to log in to their Virtual Office, show them the tracking page, etc and have them save the page to their "favorites" or "bookmarks."  Log them into oil-testimonials.com, bookmark the page and invite them to search some issue right then and there. If they say "no," just say,

 

"When we meet next time I will go over all of that with you, but if you would rather know that before our appointment, let me know a good time and I can call you --  it should take about 5 - 10 minutes." 

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Appointments: Prospecting or speaking to your downline Member 
Think of each appointment/contact with a prospect or member as the right time to set up the next meeting.  It could be in person, email or phone, but make sure to schedule your follow up and then do just that.  Follow Up.  It is professional and you are doing what you told the person you would do and have agreed upon.

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Even if you've sent an email or text, always Follow Up with a phone call to make sure they've received the information and find out what they liked best about it. For example: You've meet with a prospective member and you promised to send a follow up email regarding an essential oil protocol.   In your email containing the oil protocol, you mention a follow up call to talk about this.  Then you schedule your follow up and make sure to make the call. 

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When you call, ask, "Did you have a chance to review the oil protocol I sent you?"​

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If they have not, don't show your disappointment.  You say:
  “That’s okay. I understand sometimes life gets in the way. When do you think you could take a look at it?"

 

and set up a follow call.  Make sure to confirm the date and time of your follow up call.  If you call back and they still haven't looked at it, just repeat the above until they do.  Keep track of your conversations and what you need to cover on your next call in your Communication Log or on their contact page in Marketing Scents.

If they did review the material, you say,

 

“Great, what did you like best?”

 

Do not ask, “What did you think?" We want to keep the conversation positive.  Asking your question in a positive manner will help set the stage for that.

 

You can also ask:

“On a scale of 1 to 10, with 1 being zero interest and 10 being ready to get started right away, where are you right now?”

 

No matter how they respond, you respond with: 

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"How can I help you get to a higher number"?

 

Depending on the answer...if they say, they want to try the lavender first, you schedule with them the next time to call and check with them what they liked best about the lavender. 

 

If they want to take it home and think it over or talk to a partner/spouse than send them home with some materials, or email the details and schedule a follow up phone call with them.  Can you see how the ball gets dropped for most people?  They don't set up that next contact and then they do not have permission to do so.  If you have permission, you are not bugging the person, you are following up like you've agreed to and will now expect to hear from you.  Never finish one appointment, without setting up the next one.