"Our Mission...oils in EVERY home"
Beta
Why should we follow up? We've told them everything, given them tons of handouts. Why?
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Because most people have never used or even heard of an essential oil before you met them. Everything you told them is gone from their head and they are intimidated to use their products.
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Because most people won't even remember what website to order from or know how to place an order.
Think of each appointment/contact with a prospect or member as the right time to set up the next meeting. It could be in person, email or phone, but make sure to schedule your follow up and then do just that; Follow Up. Follow up is professional and you are doing what you told the person you would do. You should always follow up with a phone call, but you may tell someone you will email them some information about an oil protocol or some other 3rd party tool. In your email, mention a follow up call and make it.
When you call, ask if they had time to review the information you sent. If they have not, don't show your disappointment. You say:
“That’s okay. I understand sometimes life gets busy. When do you think you could take a look at it?"
and set up a follow call. Make sure to confirm the date and time of your follow up call. If you call back and they still haven't look at it, just repeat the above until they do. Keep track of your conversations and what you need to cover on your next call in your Communication Log or on their contact page in Marketing Scents.
If they did review the material, you say, “Great, what did you like best?”
Do not ask, "What did you think?" We want to keep the conversation positive. Asking your question in a positive manner will help set the stage for that.
Our favorite Follow Up tool is from the TriHarmony Success Training Program. Click Here to learn more about it.
If you are or are not using the TriHarmony Program...here are the basics that every YL member should use for follow up (you can add this to your TriHarmony Hour to Empower).
Follow these steps for Successful Follow Up
#1 Setup a follow up meeting right when you are enrolling your new member. Jihan Thomas of TriHarmony Training calls this the "Hour to Empower" and can be found in her TriHarmoney Business Success Training (Click Here to learn more). You should set the appointment for a few days after they receive their products.
Example:
You've just enrolled your new member (via in-person, phone, Skype, Google+, etc and before you complete your time together you say:
"Some people think it can be a bit confusing and don't know what to do when their oils come in. But I've taken all the confusion out it for you! I am going to add you to my Essential Oil newsletter that provides you with short, easy to read/digest information on using the oils and helps introduce you to the YL Lifestyle in small steps. You can unsubscribe anytime you'd like, but I always hear amazing feedback about these emails". "Also, I would like to schedule a (insert: "Hour to Empower" if you are using TriHarmony Success Training OR "Follow Up Appointment").
#2 Calculate for your new member when they should receive their product and schedule the appointment for about 2 or 3 days after that. For example you say:
"Your Young Living order should get here in about 8 days. I'm going to send you a quick text to make sure you've received it. Feel free to open it and log onto our Product User Website to learn how to use it right away. I am also going to meet with you again to quickly go over everything and answer your personalized question too." "So let's meet on (insert date 3 days after their product should arrive) and we'll go over it again. I'm also going to show you at that time the resources I use and you can too, to balance your body and any other issues you or your friends or family may have".
Now is the time you use your "Future Text" app (Click Here to view Must Have Apps) and schedule your follow up texts texts right then and there so you do not forget.
#1 Did you receive your order?
#2 Confirming our appointment...
Do you still have time with your prospect right after you enrolled them? If so, take a moment and ask "Can I quickly show you the Young Living site so you know how to track your order? I also want to quickly show you how you can change your password and information. Do we still have time for that?" If they say yes, then sit them down in front of their computer and show them how to log-in their Virtual Office, show them the tracking page, ect and have them "favorite" the page. Log them into "oil-testimonials.com, favorite the page and invite them to search some issue right then and there.
If they say "no", just say, "When we meet next time I will go over all of that for you, but if you would rather know before our appointment, let me know a good time that I can call you and it should take 5 - 10 minutes."
Later that day send an email:
1. Thanking the person
2. Provide them with the link to the "oil-testimonials.com" website so they may look up information.
3. The link to YoungLiving.com
4. Young Living Corporate number
5. Their member number, password & pin if they gave it to you.
6. Reminder of the next appointment
7. Add your new contact to your email list and Contact Recorder.
8. If you have a pre-made email Campaign or newsletter, add your contact to that as well. We love the Marketing Scents system because they do all that for you. Click Here to view the Marketing Scents System.
TIP
Anytime you meet or speak to prospect or a member of your downline, you should immediately schedule a follow up call in 2 weeks. You could send an email, but most people ignore these. A quick personal phone call will connect you with your prospect/member and shows them you care about them and will grows your business quickly.
Just as learning your Scripts is probably the most important step to recruiting prospects, Following Up is the most important step to building your business.
If you are not going to follow up with your new YL members, you might as well quit the business because your organization will go nowhere fast.
Follow Up
Are you missing out on the Follow Up System from TriHarmony Success System?
Click for YLSS FB group